20th Career Days - Social Media

Tayang sejak: 09 Jan 2016 - 14:27 WIB
Jenjang Pendidikan : Sarjana / S1
Jurusan : Semua Jurusan
Tipe Pekerjaan : Lain-lain
Syarat Khusus
  1. To Build company awareness through social media
  2. To Build and to maintain good relation with community and public  
  3. Create and writing article, tips & trik, interesting topic and etc which can engage community and public
Requirement:
  1. Bachelor degree from reputable university with GPA min 3.00
  2. Fluent English is a MUST 
  3. Smart, active, and creative to writing interesting article, news or journal through social media 
  4. Fast learner, team player, positive attitude and creative 
  5. Good writing skill and independent

20th Career Days - FRAUD

Tayang sejak: 09 Jan 2016 - 14:24 WIB
Jenjang Pendidikan : Sarjana / S1
Jurusan : Semua Jurusan
Tipe Pekerjaan : Lain-lain
Syarat Khusus
  1. Detect fraudulent activities on e-commerce transactions, based on detailed data and learned patterns
  2. Respond to customer enquiries on fraud measures taken 
  3. Identify new types of fraudulent activity and pattern
Requirement:
  1. Local degree with any discipline with GPA min 3.00
  2. Ability to read and write in English is a must 
  3. Ability to speak in English is good to have

20th Career Days - Graphic Design

Tayang sejak: 09 Jan 2016 - 14:22 WIB
Jenjang Pendidikan : Minimal S1
Jurusan : Desain Komunikasi Visual, Seni/Desain Grafis
Tipe Pekerjaan : kreatif/desain -- creative / design
Syarat Khusus
  1. Develop concepts and create design artworks for all web and printing collaterals (e.g.: banners, brochures, newsletter, logos, etc.)
  2. Take projects from concept stage to finished artwork 
  3. Modify, revise and edit design artworks when required
Requirement:
  1. Minimum S1 from Graphic Design or Visual Communication Design or other related majors
  2. Proficient in Adobe Photoshop, Illustrator and Flash 
  3. Proficient in Adobe After Effect and Adobe Premiere is a must 
  4. Experienced in Graphic Illustration is a plus 
  5. Creative with knowledge of industry trends and out-of-the-box thinking 
  6. Able to do video editing and motion design

20th Career Days - Dispute Associate

Tayang sejak: 09 Jan 2016 - 14:19 WIB
Jenjang Pendidikan : Sarjana / S1
Jurusan : Semua Jurusan
Tipe Pekerjaan : Lain-lain
Syarat Khusus
  1. Resolve dispute cases between Sellers and Buyers in a fair manner.
  2. Work with related parties to ensure the best solution within SLA.
Requirement:
  1. Education qualification S1 and above.
  2. Strong analytical and problem solving skill in reviewing dispute cases with fair understanding of customer experience/satisfaction criteria. 
  3. Ability to work on computers -- familiarity with Microsoft Office.

20th Career Days - Dispute Lead

Tayang sejak: 09 Jan 2016 - 14:17 WIB
Jenjang Pendidikan : Sarjana / S1
Jurusan : Semua Jurusan
Tipe Pekerjaan : Lain-lain
Syarat Khusus
  1. Prepare Dispute Report on dispute cases status and issues.
  2. Monitoring the dispute handling procedure by the team and ensure the team’s performance.
  3. Resolve dispute cases between Sellers and Buyers in a fair manner. 
  4. Work with related parties to ensure the best solution within SLA.
Requirement:
  1. Education qualification S1 and above.
  2. Strong leadership skill. 
  3. Strong analytical and problem solving skill in reviewing dispute cases with fair understanding of customer experience/satisfaction criteria. 
  4. Preferable with experience of working in dispute or problem solving area.   
  5. Ability to work on computers -- familiarity with Microsoft Office: Excel, Word, and PowerPoint is a must.

20th Career Days - QA Associate

Tayang sejak: 09 Jan 2016 - 14:14 WIB
Jenjang Pendidikan : Sarjana / S1
Jurusan : Semua Jurusan
Tipe Pekerjaan : Lain-lain
Syarat Khusus
  1. Achieve qualitative call monitoring and scoring goals as established.
  2. Responsible for giving timely feedback based on observation and scores. 
  3. Perform call monitoring by observing call recordings of all agents. 
  4. Perform email handling review of all agents.
Requirement:
  1. Education qualification S1 and above.
  2. Minimum 6 months experience as QA Analyst within customer service area. 
  3. Experience in managing evaluation for multiple sub processes. 
  4. Strong analytical, coaching,and feedback skills with fair understanding of customer experience/satisfaction criteria. 
  5. Ability to work on computers -- familiarity with Microsoft Office.

20th Career Days - QA Lead

Tayang sejak: 09 Jan 2016 - 14:12 WIB
Jenjang Pendidikan : Sarjana / S1
Jurusan : Semua Jurusan
Tipe Pekerjaan : Lain-lain
Syarat Khusus
  1. Provide reports related with quality score of all agents on ongoing basis (daily,weekly,monthly).
  2. Ensure to achieve qualitative call monitoring and scoring goals as established. 
  3. Responsible for giving timely feedback based on observation and scores. 
  4. Perform call monitoring by observing call recordings of all agents. 
  5. Perform email handling review of all agents.
Requirement:
  1. Education qualification S1 and above.
  2. Strong leadership skill. 
  3. 1-3 years experience as QA Analyst or supervisor within customer service area. 
  4. Experience in managing evaluation for multiple sub processes. 
  5. Strong analytical, coaching,and feedback skills with fair understanding of customer experience/satisfaction criteria. 
  6. Ability to work on computers -- familiarity with Microsoft Office: Excel, Word, and PowerPoint is a must.

20th Career Days - Training Associate

Tayang sejak: 09 Jan 2016 - 14:08 WIB
Jenjang Pendidikan : Sarjana / S1
Jurusan : Semua Jurusan
Tipe Pekerjaan : Lain-lain
Syarat Khusus
  1. Maintain and update all training materials.
  2. Conduct new hire & refreshment training. 
  3. Conduct timely constructive feedback and counseling of the trainees.
Requirement:
  1. Education qualification S1 and above.
  2. Strong platform skills for training delivery. 
  3. Minimum 6 months experience as Trainer in a customer service area. 
  4. Excellent interpersonal skills, soft skill aptitude and service- oriented attitude towards all teammates. 
  5. Ability to work on computers -- familiarity with Microsoft Office.

20th Career Days - Training Lead

Tayang sejak: 09 Jan 2016 - 14:06 WIB
Jenjang Pendidikan : Sarjana / S1
Jurusan : Semua Jurusan
Tipe Pekerjaan : Lain-lain
Syarat Khusus
  1. Develop curriculum to support classroom training and regular refreshment training.
  2. Perform training needs analysis for the CS team. 
  3. Maintain and update all training materials. 
  4. Conduct new hire training, refreshment, and ensuring systematic Training Cycle. 
  5. Conduct timely constructive feedback and counseling of the trainees.
Requirement:
  1. Education qualification S1 and above.
  2. Strong platform skills for training delivery. 
  3. Strong leadership skill. 
  4. 1-3 years of experience as Trainer in a customer service environment. 
  5. Excellent interpersonal skills, soft skill aptitude and service- oriented attitude towards all teammates. 
  6. Ability to work on computers -- familiarity with Microsoft Office: Excel, Word, and PowerPoint is a must.

20th Career Days - Customer Service

Tayang sejak: 09 Jan 2016 - 14:03 WIB
Jenjang Pendidikan : Minimal D3
Jurusan : Semua Jurusan
Tipe Pekerjaan : pelayanan pelanggan / customer service
Syarat Khusus
  1. Handle customer inquiries from sellers and buyers
  2. Manage and resolve customer relation issues and escalations  
  3. Document call centre processes and FAQs, and work on continuous process improvement  
  4. Be the voice of customers to provide feedback to the company  
  5. Analyse customer experience reports and insights and come up with improvement suggestions and initiatives
Requirement
  1. Good diploma/degree from a recognized institution
  2. Both Fresh graduates or experienced applicants are welcome (we can discuss the entry level based on your previous experience)  
  3. Strong communication skills in email, face-to-face conversation and calls  
  4. Strong logical thinking and problem-solving skills  
  5. Good team player, positive attitude and eagerness to learn  
  6. Driven and motivated  
  7. Previous relevant experience is a plus